Common questions. Straight answers.
Everything you need to know about working with Grabham Digital. If your question isn't here, just ask.
General
Most websites are designed and launched within 2–3 weeks. Simpler sites can be done faster, complex projects may take 4–6 weeks. We'll give you a clear timeline on our first call.
WAAS plans start from $199/month with no upfront cost. One-off custom websites start from $2,500. Landing pages start from $800. We'll recommend the best option for your budget and goals.
It helps, but it's not required. We can work with what you have — even if that's just a logo and a phone number. We'll guide you through everything and can write copy for you if needed.
Absolutely. Every site we build is mobile-first. Over 70% of your visitors are on their phone, so we design for mobile first and then scale up for desktop.
Yes. All custom content, designs, and assets are yours. If you ever want to leave, we'll hand over everything — no hostage situations.
Website as a Service (WAAS)
Instead of paying thousands upfront, you pay a simple monthly fee that covers everything — custom design, hosting, updates, support, and ongoing improvements. It's like having your own web team on retainer, without the cost.
No lock-in contracts. Give us 30 days notice and we'll hand over everything. No penalty, no drama.
Anything from changing text, swapping images, adding a staff member, updating your menu, or adjusting pricing. Basically any change that doesn't require a full redesign.
Anytime. We'll adjust your next invoice accordingly. No penalties for changing plans.
Technical
We use modern web technologies optimised for speed and performance. The specific stack depends on your needs, but every site is fast, secure, and built with best practices.
For WAAS clients, hosting is included in your monthly plan. For one-off projects, we can set up and manage hosting for you, or hand it over to your preferred provider.
Speed is a core priority. All our sites are built to load in under 2 seconds. We optimise images, minimise code, and use fast hosting to ensure excellent performance.
Yes. Every site includes basic analytics setup so you can see how many visitors you're getting and where they're coming from.
We build landing pages designed for ad campaigns, and can advise on campaign structure. For ongoing ad management, we can recommend trusted partners.
Support
WAAS clients get priority email support (Growth and above get priority response). For urgent issues, we're available by phone. We respond to most requests within 24 hours.
We monitor all WAAS sites and fix issues proactively. If something breaks, we'll know about it — often before you do. Critical issues are resolved within hours.
For WAAS clients, we handle all changes for you — that's the point. If you prefer having access to make minor edits yourself, we can set that up too.
Still have questions?
No worries. Jump on a free call and we'll answer everything in person.